We're committed to your health care
Visiting us at the clinic or via telehealth can be an important step in your health care. We want you to be well informed.
Due to COVID-19 home visits are currently suspended until further notice. Home visits will recommence for eligible patients only as of February 2021 subject to Victoria Government health guidelines.
An appointment is required to be made to receive your results from your Doctor.
To access after hours care call 94351191 to be automatically diverted to our After Hours provider, Doctor-Doctor.
A full copy of our Communication Policy outlining how we receive and respond to telephone calls, and email communication is available from Reception.
Our Practice abides by the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Health Records Act (VIC) 2001 in the handling of your personal and health information, and health records transfers. A full copy of our Privacy Policy outlining how we collect, store, disclose, share and manage your personal and health information is available at Reception.
At Watsonia General Practice your feedback is important to us.
If you have any issues or complaints please contact our Practice to discuss your issues in the first instance so we can help resolve any issues before they escalate. We’re always looking for ways to serve you better. As an accredited Practice, we encourage you to share your health care interaction with us so we can improve how we meet your health care needs. You can do this by completing the Patient Feedback/Complaints Form. We will respond to you within three business days.
