Visiting us at the clinic can be an important step in your health care. We want you to be well informed.
An appointment is required to be made to receive your results from your Doctor.
Please call Doctor-Doctor on 13 26 60 for after hours care during clinic closure
Our communication policy outlines how we communicate with patients (available from Reception).
Our Practice abides by the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Health Records Act (VIC) 2001 in the handling of your personal and health information, and health records transfers. A full copy of our Privacy Policy outlining how we collect, store, disclose, share and manage your personal and health information is available at Reception.
At Watsonia General Practice we're always striving to improve our service to you.
If you have any issues or complaints please contact our Practice to discuss your issues in the first instance so we can help resolve any issues before they escalate. Watsonia General Practice has a zero tolerance policy to abusive, violent and aggressive behaviour. As an accredited Practice, we encourage you to share your health care interaction with us so we can improve how we meet your health care needs. You can do this by completing the Patient Feedback/Complaints Form. We will respond to you within three business days.
